WHAT IS YOUR RETURN POLICY?
If you're not 100% satisfied with your purchase, you can return your item(s) within 60 days of placing your order if you meet the below return conditions.
*Please note that gift cards are non-refundable.
• You can return your purchase up to 60 days from date of dispatch with extended holiday gifting between 1/11/2023 - 31/12/2023.
• Products must be unworn, in the condition that you received them and in the original box and/or packaging.
• If you wish to return an item purchased in-store, please click here.
Important to note! Orders returned online will be issued a full refund only. If you'd like to exchange online, please place a new order and return your existing item for a refund. Alternatively, you can visit our stores for an exchange.
Please note we will not count the days that our stores are closed during the instance of government instructed lockdowns.
HOW DO I RETURN MY PURCHASE?
You can return any item to our online store or to us in-store, just be sure to meet the conditions below and bring your proof of purchase.
1. Ensure you meet our simple conditions for successful returns.
3. Pop in your order number and the email address used for placing the order. Click 'Start Return'.
4. Complete the prompted steps to select the items for return and reason.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
6. Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked).
7. Pack your return in another carton or satchel to protect the original packaging.
8. Take your package to your closest post office for return.
Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.